Contact My Jumbo Tasks Support

Tap the green button bottom-right of the screen to start a chat now.

support@myjumbotasks.com — best for detailed issues with attachments.

security@myjumbotasks.com — fraud, account compromise, urgent abuse.

Browse FAQs and pro tips on our /shorts page.

Send a message

We reply within a business day.

For account, payment, or task questions please include your registered email and the task ID where relevant.

Operations

My Jumbo Tasks Ltd — remote-first. Workers and posters across 73+ countries. Support is online 7 days a week.

Avg WhatsApp reply

< 3 min

Avg email reply

< 24 hr

How long do withdrawals take?

PayPal — under 24 hours. M-Pesa — instant. Bank transfer — 2-3 business days.

Why was my task rejected?

Tasks are rejected when they don’t match the brief. Open the rejection in your dashboard for the specific reason and submit a corrected proof.

How do I report a suspicious task?

Use the Report button on the task page. Our team reviews every report and refunds workers when fraud is confirmed.

Can I change my withdrawal method?

Yes — head to Account Settings > Payouts and add or swap any supported method.

How do I close my account?

Account Settings > Delete Account. The action is permanent — withdraw your balance first.